Preloved Mode is a curated multivendor fashion platform offering pre-owned designer pieces to sell and buy. Each item is listed, styled, and shipped by us or the independent vendors. We act as a trusted intermediary—facilitating secure transactions, editorial clarity, and fair resolution.
- Overview
Due to the nature of pre-owned fashion and our multivendor structure, returns are accepted only under specific conditions. We do not operate a blanket return policy. Each request is reviewed with care, clarity, and respect for both buyer and vendor.
- Eligibility for Returns
You may request a return if:
The item received is materially misdescribed (e.g. incorrect size, brand, condition, or item).
The item is damaged in transit and this was not disclosed in the listing.
The item is inauthentic or violates our platform standards.
Returns are not accepted for:
Change of mind, fit issues, or subjective dissatisfaction.
Minor signs of wear consistent with pre-owned condition.
Items marked as “Final Sale” or “Archive”.
- How to Request a Return
To initiate a return:
Email us within 3 days of delivery, the details on Contact Us.
Include your order number, item details, and clear photographic evidence.
Our team will review and liaise with the vendor to assess eligibility.
If approved, you’ll receive instructions for return shipping. Items must be returned unworn, unaltered, and in original packaging.
- Refunds
✅ You are eligible for a refund if:
The item received is materially misdescribed (e.g. wrong brand, size, condition, or item).
The item is damaged in transit, and this damage was not disclosed in the listing.
The item is inauthentic or violates our platform’s standards.
The vendor fails to ship the item within the agreed timeframe and does not respond to resolution attempts.
❌ You are not eligible for a refund if:
You changed your mind after purchase.
The item doesn’t fit or suit your personal preferences.
The item shows minor wear consistent with its pre-owned condition.
The item was marked as “Final Sale” or “Archive”.
Refunds are issued only when:
The returned item is received and verified by the vendor.
Refund Process
Step 1: You must submit a refund request within 3 days of delivery, including your order number and clear photographic evidence.
Step 2: Our team will review the claim and liaise with the vendor. If approved, you’ll receive return instructions.
Step 3: Once the item is returned and verified by the vendor, we will process your refund.
Refunds are issued to the original payment method within 7–10 business days of approval.
The item meets the return criteria outlined above.
Funds are released only after the item has been shipped to the buyer and confirmed as delivered. This protects both parties and ensures editorial and transactional integrity.
Refunds are processed via the original payment method within 7–10 business days of approval.
- Vendor Conduct & Accountability
Vendors are required to:
Accurately describe and photograph each item.
Ship within the agreed timeframe.
Respond promptly to return queries. You find all about Vendors and Policies, the guides here.
Repeated violations may result in removal from the platform.
- Disputes & Resolution
If a return request is denied and you believe this is unjust, you may escalate with us on Contact Us.. We will conduct a full editorial and transactional review. Our decision will be final. - International Orders
International returns may be subject to customs, duties, and extended timelines. Buyers are responsible for return shipping unless the item is materially misdescribed.
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